I stayed at the Courtyard by Marriott Denver Cherry Creek during a work trip and this was easily one of the worst hotel experiences I’ve had in a long time. When I arrived in Denver, work was already chaotic and I checked in late without immediately checking my bank account. Later I discovered the hotel had charged me twice, over $1,000 each time. I didn’t even get back to the hotel until around 3 AM, so I waited until Monday morning (5/18) to speak with management. Instead of helping, the assistant manager was dismissive and rude from the start. She kept blaming their “system” and insisting it only showed one charge, even while I was literally showing her my bank account with two separate charges posted. She refused to seriously look into it or acknowledge the issue. I then asked to speak with the general manager and was told she was “busy on the phone.” No urgency, no accountability, no customer service. To make things worse, this hotel charges $15 per night just to park. I was there for work driving a company truck and ended up spending over $60 just for parking while already dealing with the double charge issue tying up my money. The biggest disappointment for me personally was finding out the gym was under renovation. After long stressful work nights, working out is one of the main ways I decompress and reset mentally. Had I known the gym was unavailable, I honestly would have booked somewhere else. The entire situation impacted my trip. Instead of enjoying my downtime in Denver, I spent the week stressed over billing issues, extra fees, and poor customer service. For a Marriott property, this experience was unacceptable. Terrible management, poor communication, hidden costs, and zero empathy when a guest is dealing with a serious financial issue. I would not stay here again.

Nice vibes – we would stay here again. Beautiful Views of the City & Rockies! Super nice staff. Stately traditional high-rise in fantastic location with modern touches such as recycling bins, shower product dispensers, and restaurant with lots of great food and coffee. Three elevators (yay!) Rooms are carpeted with microwaves and mini fridge. We had a shower only – no tub. Our room could have used more electrical outlets near the bed & lacked a luggage stand. Hotel parking was $15/night & required keying a credit card into their parking app.

I made a reservation here at the last minute and was welcomed and found a reservation easily. I was very upset and tired when I arrived after a very rough day. The receptionist was nice but it was the desk supervisor, Tre James, that made all the difference in the world to me. He was compassionate and caring and so helpful. At one point I couldn't keep it together and he just handled everything so respectfully and kind. I can't thank him enough and would highly recommend staying at this very nice hotel. The added benefit of having a restaurant and Starbucks right there is beyond helpful especially when you're a bit stressed.

This is my second time staying here. The location and price is a much better deal than the tech center imo. I had a really messy reservation from a rushed trip that was a headache for the front desk but they all worked with me. The supervisor Tre was very understanding and patient with my complicated reservation and discount which they helped me sort out and honored. The restaraunt in the lobby is also solid for the price. Will return

Such a great place to stay! The rooms were spacious and well-equipped with everything necessary for comfort. The staff went above and beyond to ensure a pleasant visit. I would definitely choose this hotel again in the future.

Stayed 4 nights and was told housekeeping would be every other day. It never happened and each time I checked with the front desk I was given a different excuse. That was an inconvenience - but was prompted the review was the management's approach to customer service. I was asked to write a good review and told them why I wouldn't. They offered to comp me 10K Marriott Bonvoy points. I said "yes" but it didn't happen so I filed a customer service feedback form with Marriott. Turns out they pass that to the hotel to address - and suddenly their willingness to compensate me for poor service vanished. They seem more concerned with reviews than actually doing their job.

Tre James is amazing. I had arrived to the hotel after a 14-hour nursing shift and 2-hour drive to Denver completely exhausted and a little cranky. I went down to the lobby to buy a bunch of junk food with the intentions of crawling into bed and throwing myself a pity party until falling asleep, but Tre completely changed my mood around. He was so kind and engaging making sure that I had everything I needed. I truly believe that he not only cares about every guest's experience but also just cares that they have a good day in general. His energy is extremely uplifting and the way he is able to multitask helping guests without making any of them feel unattended or forgotten is impressive. I went back to my room deciding I no longer needed a pity party, and that alone gets five stars from me. The rest of the room and hotel experience was good too. Comfy bed but the parking situation sucks.

While the staff were very friendly and professional, the overall experience was not something I would choose again. The room itself was a bit run down - especially for how much it cost. Furniture was coming apart: blanket was torn, desk edges were coming off, the chair was crumbling and covered in scratches... And everything was showing its age. The microwave was missing a leg and the turntable did not turn. The TV had a blue filter in the picture. Be very careful when booking a room! I learned the hard way that the discount for stays over 5 days is not applied automatically and cannot be applied retroactively. And now, I have come home to a carpet bug infestation from my luggage. Fortunately it's not too bad, and hopefully I stopped it from getting worse. But still, not a great impression.

Rundown property with tired, dirty rooms. Met by a friendly “pet” aka bug on the wall at the entrance to the room. Bathroom was tiny and dated. No water bottles in room as claimed on the website. The website also says outdoor parking under the amenities section and only in another section discloses that you get the privilege of paying $16 for an outdoor unsecured lot. What a joke. Gross property and terrible experience. Do not stay here.

First the staff was great however if it wasn’t for the outdoor scenery the inside needs a lot of work. The tub faucet was almost completely detached from the wall, the tub did not drain well, and no fan in the bathroom at all. We stayed on the 9th floor which had a foul odor that lingered in the wall for all 3 days we stayed. In the bar area, the booth seating had giant rips in almost all of the seats. Also, if you booked for the indoor pool and hot tub please know that the hot tub appears to be permanently closed. They need to update the information that this amenity is not available. Finally, the $15 per day parking should be included in the booking price.